NPS Collection & Tracking

Inside this workflow

Overview

**What it automates:** Project milestone reached → email NPS survey link → 7-day wait → tally responses from Google Form → calculate NPS score → log in Sheets → Slack summary. **Business outcome:** NPS predicts churn and loyalty. If you only ask once yearly, you miss warning signs. This workflow keeps pulse on client satisfaction continuously. **Apps & nodes:** Webhook, Gmail (survey), Google Forms (collection), Google Sheets (tally), Slack (summary) **Setup (4 steps):** 1. Create webhook for milestone 2. Set up Google Form for NPS (0-10 scale) 3. Link responses to Google Sheet 4. Connect Slack **Difficulty:** Beginner (10 min setup) | **Credentials:** Gmail, Google Forms, Google Sheets, Slack

What's included

Quickstart

1. 01

   Download the JSON

   With an active Library Pass, download the workflow file right from this page or your dashboard.

2. 02

   Import into n8n

   Choose Import from File and select the downloaded JSON. The full agent graph appears, ready to configure.

3. 03

   Plug in credentials

   Each integration node prompts for credentials on first run. The setup guide lists every credential the agent expects.

4. 04

   Activate and test

   Run once with sample input, confirm the expected output, then flip the activate toggle.

Sign in to leave a review.